Quality
Novomet is committed to delivering oilfield-service-related products and services that meet or exceed customer expectations and comply with our established quality objectives. We track quality performance through our integrated management system (IMS). The IMS combines quality, health, safety, and environmental standards in a single platform that helps us monitor, analyze, and predict compliance with international quality standards.
Our goals are to maintain and improve customer satisfaction. To do that, we are focused on fully understanding and lowering the costs associated with poor quality, reducing nonproductive time, and lowering failure rates. We constantly update our internal training and documentation to improve quality and conduct internal audits annually.
We believe that quality is everyone’s responsibility. All employees and contractors are expected to maintain and improve quality in their daily activities by adhering to the following principles:
- Comply with all applicable requirements.
- Focus on customers and customer outcomes.
- Follow all processes and use established systems.
- Maintain relevant competencies.
- Continuously learn and improve.
- Constantly assess and manage risk throughout the job cycle.
- Make decisions based on facts and evidence.
- Nurture mutually beneficial relationships with suppliers.